Need marketing materials on Delta Dental products?
Visit the Broker Portal on the Delta Dental of Iowa website (username and password required). To request marketing brochures, contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582.


Delta Dental Introduces New Service Model

You have come to expect great customer service from Delta Dental. And now, we are working to make your experience with Delta Dental even better with a new service model that was introduced in late 2011.

From new business quotes and renewal of existing business, to on-going account management and administrative service, Delta Dental teams will provide support to you, your clients, and Delta Dental’s Account Executive and Account Management team.

To expedite your requests going forward, we have created a contact sheet that you can print and keep for easy reference.

Your Delta Dental Account Executive and Account Manager representatives will continue to be the primary contact for you and your large group clients as dental and vision benefit plan selections are being determined.

The entire team at Delta Dental appreciates your business and we are committed to helping you provide your clients with outstanding service!


No Rate Increase for DeltaVision Through 2013!

Delta Dental began offering fully-insured vision benefits in 2010 called DeltaVision. Rates for the DeltaVision plans will remain at 2010 rates until March 31, 2013 and are guaranteed for two years. For example, if you sign-up for DeltaVision with an effective date of June 1, 2012, you will have the same rate until May 31, 2014.

There are several different DeltaVision plans with varying material allowances and copays. There is also a Materials Only plan designed to compliment medical plans that cover a yearly vision exam. Plans are available on a voluntary or contributory basis.

For more information on adding DeltaVision to your client’s benefit package, please contact Delta Dental at 877-423-3582 or download the DeltaVision brochure and rates.


Delta Dental is Top Dog among Brokers

Delta Dental, the nation’s largest dental benefits provider, again received the Readers’ Choice Award as the best dental carrier from Benefits Selling magazine.

Benefits Selling saw record participation by nearly 1,000 brokers in its seventh annual survey which was published in late 2011. This is the third consecutive year (sixth overall) that Delta Dental was selected the “carrier that offers the best dental coverage.”


Delta Dental of Iowa Foundation Awards 12 Agencies Over $82,000 for Oral Health Projects

The Delta Dental of Iowa Foundation has awarded $82,547 to 12 Iowa agencies to improve the oral health of Iowans.

The oral health grants are part of the Delta Dental of Iowa Foundation’s ongoing mini-grant program. Mini-grants are intended to support one-time oral health projects, such as workshops or conferences, or short-term projects up to one-year in duration, such as a survey, data collection or research study.

The agencies being awarded mini-grants by the Delta Dental of Iowa Foundation in October 2011 include:

  • Bettendorf, Scott Community College Foundation – $2,759 for early childhood education on oral health.
  • Carroll, New Opportunities, Inc. – $2,370 for an I-SmileTM Head Start Dental Health Project that includes educational materials and teaching tools.
  • Council Bluffs, Iowa Western Community College – $3,500 for oral health preventive care and educational materials.
  • Des Moines, Mercy College of Health Sciences – $9,940 for transportation for homeless individuals to receive dental care at Des Moines Area Community College.
  • Des Moines, United Way of Central Iowa – $10,000 for the Stand Down and Smile event.
  • Dubuque, Crescent Community Health Center – $6,858 for dental health equipment.
  • Fort Dodge, Iowa Central Community College Dental Hygiene Program – $1,710 for Toothprints – The DNA Holder that provides patients with bite registrations; $2,464 for oral hygiene education and oral cancer screenings; and $3,500 for supplies for oral health screenings.
  • Iowa Dental Hygienist Association (IDHA) – $3,500 for education session at the Annual IDHA Conference.
  • Iowa City, University of Iowa College of Dentistry – $3,000 for an interactive course for general dentists in treating infants and youth.
  • Johnston, Iowa Dental Association (IDA) – $10,000 for education session at the 2012 IDA Annual Conference.
  • Marshalltown, Mid Iowa Community Action, Inc. – $9,945 for dental supplies and equipment.
  • Story County, Mid Iowa Community Action, Inc. – $3,000 for oral health preventive aid and education for mothers and babies.

Since Delta Dental began the mini-grant program in 2006, more than $1.2 million has been given to Iowa agencies to improve the oral health of Iowans.


Oral Health IQ: 12 Reasons to Smile in 2012
This column on oral health can be used for your own internal newsletters or other employee communications.

There are many health benefits that come with doing something as simple as smiling. With a new year and New Year’s resolutions upon us, why not reap the benefits of this immune-boosting expression and make a resolution to smile more! To help you get started, here are 12 reasons to smile more in 2012.

  1. A smile can help your heart. When you smile, there is a measurable reduction in blood pressure, try it out!
  2. A smile makes you appear more attractive; it draws people in and makes you more approachable.
  3. It’s contagious. Try smiling at someone; more often than not you will see them smiling right back at you.
  4. Smiling can change your mood. Even a forced smile can trick the body into changing your mood.
  5. A smile can reduce stress. Stress shows up in your face; smiling helps to prevent you from looking tired, worn down and overwhelmed.
  6. Smiling releases endorphins. Endorphins help you to have a natural feeling of well-being.
  7. Smiling exudes positivity. When you or someone you care about is unhappy, sometimes kind words are not enough. A smile often helps improve the outlook and feeling that things will get better.
  8. A smile can help you connect with others. When you smile, you communicate openness and people will warm up to you quicker. Smiling as you speak on the phone can also enrich a conversation. A smile indicates a certain trust and confidence.
  9. It’s free! Smiling doesn’t cost a dime; it free for the taking – and giving.
  10. Smiling builds self-esteem. It helps to take away negative thoughts making you more likely to do things you might normally be afraid of.
  11. Smiling indicates forgiveness and openness to forgive. Although it may be hard to smile at someone you are not on good terms with, a smile is a gesture that signals to others that you are open to forgive or ask for forgiveness.
  12. A smile can brighten someone else’s day. A smile is a silent gesture that shows other people that you care.

For more tips on keeping your smile healthy during the holidays, visit Delta Dental’s Monthly Mouthful website at www.OralHealthIA.com.


“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2012 Delta Dental of Iowa. All Rights Reserved.
9000 Northpark Drive, Johnston, IA 50131

Need marketing materials on Delta Dental products?
Visit the Broker Portal on the Delta Dental of Iowa website (username and password required). To request marketing brochures, contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582.


Sell Small Group Policies, Earn a Little Something Extra

In addition to earning your regular commission on Small Group (2 to 50 eligible employees) sales, Delta Dental is offering the “Under Your Pillow” Small Group promotion through the end of the year! You and your account manager will have the opportunity to earn $50.00 gift cards to Iowa-based companies Casey’s General Store, Dahl’s, Fareway, Hy-Vee, Kum & Go and Von Maur!

Enroll a Small Group (2 to 50 eligibles) in the SIC codes below and earn your first gift card. Earn additional $50.00 gift cards for every 25 lives enrolled in the Small Group plans that are within the following SIC codes.

  • 010-099: Agriculture, Forestry & Fishing
  • 170-199: Construction Special Trade Contractors
  • 500-599: Wholesale Trade & Retail Trade
  • 700-799: Services
  • 805: Health Services

The promotion is available through December 31, 2011 for groups with an effective date of no later than January 1, 2012. For more details on the “Under Your Pillow” Small Group promotion, visit the broker section of the Delta Dental website at www.deltadentalia.com/broker and click on the “Under Your Pillow” image.


No Rate Increase for 2012 Individual Plans

Delta Dental’s individual plans are a great option for Iowa residents in all stages of life – from retirees to self-employed individuals to college students. The individual plans have not received a rate increase for 2012. Rates will be reviewed later in 2012 and may receive an increase if necessary.

2012 brochures are also available! To request new marketing materials, please email IndividualProduct@deltadentalia.com.


Vision, Your Most Important Sense — Critical to Your Overall Health

While most Americans say their sight is their most important sense, less than 50 percent get eye exams more frequently than every two years. One in five people are at risk for vision loss, and many of these problems could have been addressed through preventive care.

Annual eye exams can help correct vision problems. In addition, comprehensive eye exams can also reveal the warning signs of more serious undiagnosed health problems such as hypertension, cardiovascular disease and diabetes.

No matter what the age, eye exams are important for our productivity and health. That’s why including vision benefits as a part of your overall employee benefits is so important. For more information on adding DeltaVision to your employee benefits, contact your Delta Dental representative at 877-423-3582 or visit www.deltadentalia.com/deltavision.


Delta Dental Offers Insurance Exchange Guidance to States

Delta Dental and the National Association of Dental Plans (NADP) recently issued a jointly-authored white paper, “Offering Dental Benefits in Health Exchanges: A Roadmap for Federal and State Policymakers,” aimed at helping state and federal policymakers ensure that people have access to the dental plan of their choice.

The white paper addresses the need for regulatory clarification at the federal level to ensure millions of Americans are able to maintain their dental benefits coverage without interruption. It also provides common sense solutions for state exchange decision makers. Some of the key subjects covered include:

  • How to ensure that people are able to comparison shop on exchanges
  • How to ensure transparency so that people shopping for dental benefits know what they are getting for their dollar
  • How to ensure that family dental plans are not disrupted
  • How to maximize competition among carriers to the benefit of consumers
  • How to ensure that parents aren’t forced to purchase duplicative dental coverage for their children

To access the white paper or an executive summary, please visit the ACA section of the national Delta Dental website.


Delta Dental of Iowa Wraps-Up United Way Campaign


Pictured from L to R: Donn Hutchins, President and CEO of Delta Dental; Cheryl Harding, Delta Dental of Iowa United Way Chair; and Nikki Harrison, United Way of Central Iowa Loaned Executive.

Delta Dental of Iowa employees, along with the company’s matching gift program, contributed more than $68,625 to United Way of Central Iowa.

Delta Dental and its employees have a history of supporting United Way. Throughout the month of September and October, employees participated in many fundraising events such as a bake sale, silent auction and chili cook-off to raise money for United Way.


Oral Health IQ: Keep Your Sweet Tooth Intact this Holiday Season
This column on oral health can be used for your own internal newsletters or other employee communications.

For most Americans, the holiday season is a time for friends and family. It’s also a time for sharing delicious holiday meals and sweets. We all know how easy it is to overdo it during the holidays, but did you know too much of a good thing doesn’t just apply to your waist line? It also applies to your gum line.

The stickier the food, the less likely it will be washed away by saliva. Holiday favorites such as fruit cakes, caramels and peanut brittle can stick to teeth and cause acid to be produced by the bacteria in your mouth. This acid eats away at your tooth enamel and can cause cavities and other oral health problems. Here are some great holiday snacking tips to help keep your sweet tooth intact:

  • If you must have sweets, eat them with a meal. Saliva production increases during meals which can help neutralize the acid being produced and rinse food particles from the mouth.
  • Stay away from between-meal snacks. If you are craving a snack, choose nutritious foods or consider chewing sugarless gum that contains xylitol afterward. Xylitol has been shown to inhibit bacteria growth and also increase saliva flow.
  • Drink more water. Consuming optimally fluoridated water can help prevent tooth decay and rinse away food particles.
  • Brush your teeth twice daily and floss at least once a day.
  • Visit your dentist regularly.

For more tips on keeping your smile healthy during the holidays, visit Delta Dental’s Monthly Mouthful website at www.OralHealthIA.com


“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2011 Delta Dental of Iowa. All Rights Reserved.
9000 Northpark Drive, Johnston, IA 50131

Need marketing materials on Delta Dental products?
Visit the Broker Portal on the Delta Dental of Iowa website (username and password required). To request marketing brochures, contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582.


Delta Dental Introducing New Service Model to Better Serve You

At Delta Dental of Iowa, we are always looking for ways to provide you with the best customer service.  Starting in October, Delta Dental will be transitioning to a new service model and implementing service standards to better serve you and your group clients. 

Watch for more information coming soon about the improved service model and new contact information.  We look forward to providing you with an even better customer service experience!


Dental Benefits as a Wellness Benefit

Over the past five years, more employers have come to understand the importance of promoting wellness among their employees.1 In fact, among American businesses with 50 or more employees, more than 80 percent2 have some form of health promotion program.

Whether your clients already have a wellness program or they are considering introducing one for the first time, oral health should be a key component — because good oral health is about much more than just having a nice smile.

A lack of dental care and untreated oral disease can negatively affect an individual’s ability to perform basic actions, including speaking, smiling, chewing, maintaining proper nutrition or attending work. In addition, emerging science points to important associations between periodontal (gum) disease and several debilitating and expensive-to-treat medical conditions such as diabetes, cardiovascular disease and the risk of premature birth.3

Delta Dental’s Enhanced Benefits Program is a great complement to any employee wellness program. The Enhanced Benefits Program integrates the science of medical conditions with oral health. This program helps employers lower overall costs by directing preventive care where it’s needed most — in addition to promoting medical cost savings. The Enhanced Benefits Program is included with the standard small group (under 50 employees) plans and is an optional benefit for large group (over 51 employees) customers.

For more information on how dental benefits fit into a wellness program, please talk to your Delta Dental representative or download a copy of Delta Dental’s white paper on Integrating Oral Health into Wellness Programs.

1 National Institute for Health Care Reform, “Growing Employer Demand for Wellness Programs,” Research Brief, July 2010.
2 Wellness Councils of America, “Building A Well Workplace,” http://www.welcoa.org/wellworkplace/index.php?cat=1&page=1, accessed March 24, 2011.
3 University of Maryland Medical Center, Periodontal disease — Risk Factors, January 2008.


No Joke, Employees Want Vision Benefits


Did you know two-thirds of employees would give up a day of vacation for vision benefits?1

To see how DeltaVision looks as part of your benefits package, contact your broker or Delta Dental representative at 877-423-3582 or go to www.deltadentalia.com/deltavision.

1 National Eye Institute


Monthly Mouthful Website Now in Spanish

Delta Dental of Iowa’s Monthly Mouthful website provides information to help improve your clients’ employees’ oral health. Starting in September, Delta Dental will also include a section to view each month’s feature article in Spanish.

Each month, the website is updated with fun oral health information specific to the time of year. In September, the Monthly Mouthful includes information on:

  • Teaching your child a daily oral health routine
  • The effects of coffee on your smile
  • Prepping for cold and flu season

Your clients and their employees can sign up to receive e-mail updates with new monthly content. The website also includes an employer resources section, featuring newsletter articles, posters, flyers, check stuffers and brochures to help your clients inform and educate their employees about the value of their dental benefits.

Make the most of these helpful resources — email your clients the website to post the link on their Intranet or print articles and posters from the Monthly Mouthful.


Finding a Dentist on the Go Just Got Easier

Delta Dental has introduced a faster, simpler way to find a dentist nationwide. Now members can access a mobile version of the Delta Dental Dentist Search feature to quickly locate a nearby in-network dentist.

Mobile device users can navigate to www.deltadental.com/dentistsearch to access the mobile-enabled dentist search tool. The site will automatically recognize whether the user is on a mobile device and display the appropriate content version for that user. Once there, patients enter their location and select their Delta Dental network plan, and a list of nearby in-network dentists is generated.


Delta Dental Celebrates $1 Million Invested in Dental Education Loan Repayment Program


Click map to view larger image

Delta Dental of Iowa’s Dental Education Loan Repayment Program and Fulfilling Iowa’s Need for Dentists (FIND) project are pleased to announce the investment milestone of $1 million to help improve access to oral health care in critical need areas of Iowa.

Established in 2002, the Delta Dental of Iowa Dental Education Loan Repayment Program was created to recruit private dentists to practice in underserved areas of Iowa. This program annually offers a $50,000 award over a three-year grant period for the repayment of dental education debt. In return, the participating dentist agrees to practice in one of Iowa’s designated dental shortage areas and to allocate 35 percent of patient services to underserved Iowans.

Since its inception, Delta Dental has awarded education loan repayment grants, which range from $50,000 up to $100,000, to 18 rural Iowa dentists. To date, these dentists have performed more than 123,495 services for 37,968 underserved Iowa patients.

In 2008, Delta Dental of Iowa secured federal funding to establish the FIND project through the Iowa Rural Dental Health Initiative. The FIND program offers participating dentists up to $100,000 for dental education loan repayment while stimulating additional investments through community funds in critical access counties. The Iowa Rural Dental Health Initiative’s FIND partners include the Community Foundation of Greater Des Moines, Delta Dental of Iowa, Iowa Area Development Group, Iowa Department of Public Health, Ripple Effect and the University of Iowa College of Dentistry.

In 2011, the Iowa State legislature, with support from the Iowa Department of Public Health and Delta Dental of Iowa, appropriated $50,000 for the FIND project funding. This funding will be part of a public-private partnership that will extend the FIND project’s reach to assist two rural communities in recruiting a dentist with up to $100,000 for dental education loan repayment.

For more information on the Delta Dental Loan Repayment Program and the FIND project, go to www.IowaFINDProject.com.


Oral Health IQ: Six tips for a tooth-friendly Halloween
This column on oral health can be used for your own internal newsletters or other employee communications.

With Halloween just around the corner, thoughts of massive amounts of candy in their child’s possession can be quite frightening to most parents. There are many things you can do to ease your worries.

Here are a few tips to help your children enjoy their Halloween candy without turning their mouths into a Halloween nightmare.

  1. Before your child goes out for a night of trick-or-treating, a healthy dinner will help suppress your children’s overwhelming urge to eat all the Halloween candy they collect.
  2. Consider going through the candy with your child and determining which candy meets your standards. Hard, chewy or extra sweet candy tends to be the most harmful. Separate those out and exchange them at a “candy exchange” for healthier treats.
  3. Once you and your children have agreed on what candy is okay to have, it is important to set limits on how much and when to consume it. Don’t allow them to eat sweets between meals; an after dinner sweet is usually the best route to go.
  4. You can also have your child drink water when eating treats. This will help ensure sugar and food particles are washed away before they can cause problems.
  5. Choose to hand out alternative treat options. Some of these include stickers, vampire teeth, temporary tattoos, pencils, erasers, toothbrushes, sugar-free gum and sugar-free candy.
  6. You could also offer to help plan school classroom Halloween parties to ensure there are healthy treat options available for children.

“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2011 Delta Dental of Iowa. All Rights Reserved.
9000 Northpark Drive, Johnston, IA 50131

Need marketing materials on Delta Dental products?
Visit the Broker Portal on the Delta Dental of Iowa website (username and password required). To request marketing brochures, contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582.


Rates for Insured-Vision Plans to Stay at 2010 Rates until March 31, 2012!

Delta Dental began offering fully-insured vision benefits in 2010 through the DeltaVision program. Rates for the DeltaVision plans will remain at 2010 rates until March 31, 2012 and are guaranteed for two years!

There are several different DeltaVision plans with varying material allowances and copays. There is also a Materials Only plan designed to compliment medical plans that cover a yearly vision exam. Plans are available on a voluntary or contributory basis.

For more information on adding DeltaVision to your client’s benefit package, please contact Delta Dental at 877-423-3582 or visit the Delta Dental broker portal for plan designs and rates.


Learn How to Prosper in Times of Change through Living the 7 Habits on July 27

Learn how to embrace change by attending this FREE day of learning from Delta Dental of Iowa on July 27 from 10:00 a.m. to 2:00 p.m. at the Hilton Garden Inn in Urbandale.

This powerful session, led by FranklinCovey’s senior leadership consultant J.D. Frailey, provides fundamental tactics and strategies for adapting to a changing world.

The session will include:

  • An overview of The 7 Habits of Highly Effective People.
  • How your mindsets and attitudes either create possibilities or keep you stuck in the past.
  • How to “take responsibility” for our future.
  • A “deep dive” of Habits 4, 5, and 6 – think win-win, seek first to understand, and synergize.

Delta Dental will provide an update for brokers and agents on dental and vision products.

Space is limited, to reserve your spot today for this informative session, click here to register or contact Sharon Porter at sporter@deltadentalia.com or at 515-261-5581.


To GoSM — Increasing Your Clients’ Employees’ Annual Maximum

In traditional dental plans, the annual maximum is a “use it or lose it” benefit. With Delta Dental’s To GoSM, enrollees have the ability to carryover unused portions of their annual maximum in a given year and apply it to their To Go bank, increasing their total benefit dollars to utilize in the future.

To Go is included with most standard small group (under 50 employees) plans and is an optional benefit for large group (over 51 employees) customers. The cost of this benefit is minimal compared to the potential savings to your employees and their family members.

How To Go Works
Below is an example of how To Go works for a plan with an annual maximum of $1,500.

Year 1 Year 2
Annual Maximum: $1,500 Annual Maximum: $1,500
Eligible Benefit Used: $600 To Go Benefit from Year 1: $900
Unused Maximum: $900 Year 2 Annual Maximum: $2,400
To Go Benefit Carryover:
(Available for use in year 2)
$900 Eligible Benefit Used: $700
    Unused Maximum: $1,700
    To Go Benefit Carryover:
(Available for use in year 3)
$1,500*

* The annual carryover amount cannot exceed the annual maximum

For more information on adding To Go to your client’s dental benefits and pricing, contact your Delta Dental of Iowa representative at 877-423-3582.


Teeth Wisdom: Correcting Ten Misconceptions of Dental Coverage

Despite the detail of the Patient Protection and Affordable Care Act, policymakers in Washington, D.C. and across the country still face many decisions regarding implementation. While medical coverage will be the primary focus of these deliberations, implications for dental coverage and oral health should not be overlooked. Yet, misconceptions about dental coverage persist today when, in fact, the dental benefits system works well – and much differently from medical coverage.

To download the complete whitepaper on 10 Misconceptions of Dental Coverage, click here. Below is a brief summary.

Misconception #1: It’s just dental.
Dental coverage is important for oral health and overall health. More than 90 percent of all systemic diseases, including diabetes, leukemia, cancer, heart disease and kidney disease, have oral characteristics that can be detected during an oral exam.1

Misconception #2: Care equals treatment.
Dental coverage has long been at the forefront of prevention-focused care. Dental care is more straight-forward, dealing with two primary and nearly 100 percent preventable diseases: cavities and periodontal (gum) disease.

Misconception #3: Building one provider network is the same as building another.
Stand-alone dental carriers specialize in oral health benefits, and this focus allows them to build extraordinarily strong networks of dentists who have agreed to discount their regular fees. Delta Dental has negotiated discounts with more than 80 percent of dentists nationally and 90 percent in Iowa.

Misconception #5: One insurance claim is the same as another.
With medical coverage, claims are often lower frequency but higher cost; in dental, it’s just the opposite. The prevention-based model encourages frequent care and lower claims costs to avoid more costly treatment.

Misconception #6: So-called “market reforms” make sense for all types of coverage.
Medical and dental coverage are very different – so different that Congress has formally designated dental as an “excepted benefit.”

Misconception #7: Dental coverage costs are out of control.
While dental premiums have increased 4-8 percent annually over the past decade, medical premiums have risen over 114 percent over the past decade.2

Misconception #8: You might as well get dental with your medical.
Nearly all dental coverage – 97 percent – is written separately from medical. Separate dental coverage offering and pricing should be maintained as health care reform is implemented because it ensures transparency and competition.

Misconception #9: You might as well get dental with your medical (part II).
Stand-alone dental carriers focus their efforts to offer the best dental benefits in the category. That’s why each year Delta Dental companies typically retain more than 97 percent of their customers.3

Misconception #10: All insurance companies are the same.
Eliminating medical insurance company profits won’t solve the health care crisis. As a not-for-profit, Delta Dental provides cost-effective dental coverage, while fulfilling our mission by proving funding through the Delta Dental of Iowa Foundation to improve the oral health of Iowans through research, access to care, education and prevention.

1 Academy of General Dentistry’s Know Your Teeth, October 2008.
2 Kaiser/HRET Survey of Employer-Sponsored Health Benefits, 2000–2010.
3 Delta Dental Data, 2009.


Delta Dental of Iowa Foundation Funds Oral Health Programs

The Delta Dental of Iowa Foundation has awarded $88,082 to 15 Iowa agencies to improve the oral health of Iowans.

The oral health grants are part of the Delta Dental of Iowa Foundation’s ongoing mini-grant program. Mini-grants are intended to support one-time oral health projects, such as workshops or conferences, or short-term projects up to one-year in duration, such as a survey, data collection or research study.

The agencies being awarded mini-grants by the Delta Dental of Iowa Foundation in May 2011 include:

  • Cedar Rapids, Visiting Nurse Services
  • Coralville, The Iowa Children’s Museum
  • Council Bluffs, Family, Inc.
  • Creston, MATURA Action Corporation
  • Des Moines, Children and Families of Iowa
  • Des Moines, Drake University Head Start
  • Des Moines, Visiting Nurse Services
  • Dubuque, Crescent Community Health Center
  • Grimes, Special Olympics Iowa, Inc.
  • Knoxville, Marion County Public Health Department
  • Marshalltown, Mid-Iowa Community Action, Inc.
  • Ottumwa, River Hills Community Health Center
  • Sioux City, Siouxland Community Health Center
  • Urbandale, Primary Health Care, Inc.
  • West Des Moines, Iowa CareGivers Association


Oral Health IQ: Study Finds Too Few Kids Wearing Mouth Guards
This column on oral health can be used for your own internal newsletters or other employee communications.

According to a recent survey conducted on behalf of the Delta Dental Plans Association, most American children don’t wear mouth guards while playing sports that pose a risk of injury to the mouth, contrary to recommendations made by dental professionals.1

“Mouth guards do more than protect young athletes’ teeth. They can also help prevent concussions by acting as shock absorbers,” said Dr. Ed Schooley, DDS, dental director for Delta Dental of Iowa. “Studies show that concussions can cause serious, long-term consequences for athletes, and the majority of at-risk athletes are children.”

Although mouth guards are only mandatory for some youth sports, such as ice hockey, football and lacrosse, dental professionals recommend they be worn for all athletic activities where there is a strong potential for contact with other participants or hard surfaces.

Nearly seven in 10 Americans (70 percent) report that their child does not wear a mouth guard at soccer, basketball, baseball and softball practices or games. And studies show that today’s basketball players are 15 times more likely to sustain an orofacial injury than football players.2

If your child participates in sports, you should consider using one of the three types of mouth guards currently available:

  • Stock mouth guards are relatively inexpensive and have a pre-formed shape. But since the fit can’t be adjusted, they’re less effective than a fitted option.
  • Mouth-formed mouth guards can be purchased at many sporting goods stores, and can be molded to the individual’s mouth, usually by boiling the mouth guard in hot water to soften the plastic.
  • Custom-made mouth guards are considered the best option but are the most expensive. Since they are made by your dentist from a mold of your teeth, they fit tightly and correctly.

Still, if cost is a consideration, any mouth guard is better than none at all. For more on keeping your mouth healthy, go to www.OralHealthIA.com.

1 Morpace Inc. conducted the 2011 Delta Dental Children’s Oral Health Survey. Interviews were conducted by email nationally with 907 primary caregivers of children from birth to age 11. For results based on the total sample of national adults, the margin of error is ±3.25 percentage points at a 95 percent confidence level.
2 Academy of General Dentistry, “Mouthguards Fight ‘Weekend Warrior’ Syndrome” http://www.knowyourteeth.com/infobites/abc/article/?abc=S&iid=331&aid=1326, February 2007.


“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2011 Delta Dental of Iowa. All Rights Reserved.
9000 Northpark Drive, Johnston, IA 50131

Need marketing materials on Delta Dental products?
Visit the Broker Portal on the Delta Dental of Iowa website at www.deltadentalia.com/broker/
salesmaterials
(username and password required). To request marketing brochures, contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582.


Broker Event Set for July 27th in Johnston

Delta Dental of Iowa is hosting an educational presentation by J.D. Frailey of FranklinCovey on Wednesday, July 27th. The event will be held at the Hilton Garden Inn in Johnston from 10:00 a.m. to 2:00 p.m.

J.D. Frailey will share life-changing principles and practices to help attendees focus and execute on their highest priorities for long-term results. J.D.’s background includes nearly 20 years as a sales and marketing innovator for Southwestern Bell Corporation. Two hours of CEs will be available, pending Iowa Insurance Division approval.

In addition, Delta Dental of Iowa will provide an update on our products and services. If you have any questions about this event, or would like to register, please contact Sharon Porter at sporter@deltadentalia.com or at 515-261-5581.


Oral Health and the Pregnancy Connection

Most pregnant women recognize how important their health is for their baby’s health, but may ignore a critical component — their oral health.

According to the American Academy of Periodontology, 50 percent or more of women get “pregnancy gingivitis,” a disease that makes gums sore and swollen. In some studies, pregnant women with gum disease have given birth to low-weight or pre-term babies, who are at risk for many serious diseases.

Pregnant women with untreated cavities can transmit bacteria to their newborn baby, increasing the child’s risk for early oral disease. Oral infections can also present risks to an expectant mother’s overall health, leading to other medical problems during pregnancy.

To encourage your clients’ employees to visit the dentist while they are pregnant, consider recommending Delta Dental’s Enhanced Benefits Program. This benefit is included with all standard small group (under 50 employees) plans and is an optional benefit for large group (over 51 employees) customers. The cost of this benefit is minimal compared to the potential health saving to employers and their employees.

The Enhanced Benefits Program integrates the science of medical conditions with oral health. This program helps employers lower overall costs by directing preventive care where it’s needed most — in addition to promoting medical cost savings. The following medical conditions are eligible for extra benefits — pregnancy, diabetes, periodontal disease, kidney failure or dialysis, high-risk cardiac conditions, cancer related chemotherapy and/or radiation, and suppressed immune systems.

To learn more about Delta Dental’s Enhanced Benefits Program, click here or talk to your Delta Dental representative about adding this benefit to your client’s current benefits.


Delta Dental Subscribers Can Save Up to 50 Percent on Xylitol (Sugar-Free) Products

Delta Dental has worked with Epic Dental to offer Delta Dental subscribers a discount on Epic gum, mints, toothpaste and oral rinse that contain xylitol. Xylitol is a natural sweetener that disrupts the bacteria that cause cavities. Chewing xylitol gum three times per day has been shown to decrease cavity-causing bacteria.

To receive a 50 percent discount off your first purchase and 25 percent off additional Epic Dental orders, go to www.epicdental.com and enter EPIA50 in the discount code field. For more information on the Delta Dental discount, click here to view the brochure.


Delta Dental of Iowa Foundation and Public Benefit Funding Map

As a not-for-profit, Delta Dental of Iowa’s vision is to improve the oral health of the people we serve. Through the Delta Dental of Iowa Public Benefit program, Delta Dental fulfills this vision with funding from the Delta Dental of Iowa Foundation.

In 2010, more than $1 million was distributed for oral health projects that focus on access to care, prevention, education and research. Below is a map that shows where Delta Dental provided funding in 2010. For a complete list of organizations that received funding, please click here.


Click map to view larger image


Oral Health IQ: Love Your Smile
This column on oral health can be used for your own internal newsletters or other employee communications.

From picture texts to family albums, photos can make your favorite memories last forever. Of course, if you’re unhappy with or embarrassed by your smile, those photos can be a cruel reminder. National Smile Month is the perfect opportunity to seek solutions for dental woes and start loving your smile!

Brushing up on oral care is the best place to start. Get on track by scheduling a cleaning with your dentist and brushing at least twice per day for two to three minutes at a time. Brush every surface of every tooth in soft circles, and glide floss back and forth between each tooth.

If bad breath is what plagues you, spend extra time brushing your tongue. Staying hydrated and chewing sugar-free xylitol gum will help keep saliva active and bacteria levels low. Avoiding tobacco and potent food like garlic and onions will also help. Your dentist can diagnose whether a more chronic problem like halitosis or periodontal gum disease is to blame and prescribe treatment.

Even beautiful smiles can be a pain for those who suffer from sensitive teeth. Don’t grin and bear it, visit your dentist. Because some sensitivity is caused by exposed root or dentin, it’s important for a dentist to diagnose the situation and provide treatment options.

Many people with chipped, missing or discolored teeth opt for a total smile restoration. Modern techniques can create natural, beautiful results — for a single tooth or your whole mouth. Read Delta Dentals’ oral health and wellness article “Cosmetic Dentistry: There’s No Reason to Hide Your Smile” and talk to your dentist about the best option for you. Please note that this may not be a covered benefit under your dental plan.

For more tips on improving your oral health, visit Delta Dental’s Monthly Mouthful website at www.OralHealthIA.com.


“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718View our Privacy Policy

Copyright © 2011 Delta Dental of Iowa. All Rights Reserved.
9000 Northpark Drive, Johnston, IA 50131

Need marketing materials on Delta Dental products?
Contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582 to request marketing brochures.


Giving You the Tools You Need to Market Delta Dental

You already know that Delta Dental provides great customer service and quality dental benefits to your clients and their employees. So to help you in your sales process when talking about dental and vision benefits, Delta Dental has developed the following marketing materials to support you in your sales process.

For individuals, retirees and COBRA options

Dental options for employers that have not offered dental products

Delta Dental overview 

Wellness initiatives that enhance your client’s dental benefits package (available for groups with 51+ eligibles)

  • CheckUp Plus (additional benefit that waives diagnostic and preventive services from annual maximum)
  • To Go (additional benefit allows members to rollover unused annual maximum)
  • Enhanced Benefits Program (additional benefit that allows additional dental benefits based on certain medical conditions)

Add DeltaVision and round out your client’s benefit offerings

If you have any materials with the Delta Dental Ankeny address, please destroy them. Updated versions of these new materials are available on the online Broker Portal at www.deltadentalia.com/broker/agentkit or complete the Request Form (pdf) to have new materials sent.


Delta Dental Campaign Encourages Children to See a Dentist by Age 1

Children in Iowa don’t see their family dentist on average until they are over 3 years old,1 when in fact it’s recommended that a child go to the dentist by age 1 or within six months after the first tooth erupts.2

In honor of National Children’s Dental Health Month in February, the Delta Dental of Iowa Foundation kicked off “Dentist by 1,” a statewide public service campaign to educate parents about the benefits of taking their children to the dentist by age 1 and to encourage them to schedule a visit.

FREE TOOTHBRUSHES! As part of the campaign, the Delta Dental of Iowa Foundation is offering a free toothbrush* for children up to age 3 who have visited the dentist. Parents can complete a form at www.OralHealthIA.com to receive a toothbrush and be entered into a monthly drawing for a kids’ Sonicare® toothbrush.

Delta Dental has also produced check inserts and posters to support this message. These documents can be downloaded from the Employer Resource area at www.oralhealthia.com.

1 Delta Dental of Iowa data based on claims (2000 – 2010) of children who had effective coverage within one year of birth and had five years of continuous coverage following birth.
2 American Academy of Pediatric Dentistry, the American Academy of Pediatrics and the American Dental Association.
* Toothbrushes will be given to the first 10,000 people who complete the form on the Delta Dental of Iowa website at www.OralHealthIA.com.


No Joke, Employees Want Vision Benefits


All kidding aside, there’s no disguising the fact that employees want and need quality vision coverage – like the kind provided by DeltaVision.

Did you know…

  • Two-thirds of employees would trade a vacation day for vision coverage.1
  • 75 percent of Americans wear some form of vision correction.2
  • Nearly 90 percent of those who use a computer at least three hours a day suffer from vision problems associated with eyestrain.3

To learn more about DeltaVision plan options for your clients, contact your or Delta Dental representative at 877-423-3582 or go to www.deltadentalia.com/deltavision.

1 National Eye Institute
2 Jobson’s Optical Research Vision Watch Data
3 “Computer Vision Syndrome.” American Optometric Associated. Accessed on January 417, 2007 at: www.aoa.org.


Delta Dental Individual Plan an Option for Retirees and an Alternative to COBRA

In addition to selling dental benefits to employer groups, Delta Dental also has dental benefits for individuals. These plans are available for Iowa residents in all stages of life — from retirees to self-employed individuals.

Delta Dental offers two plans:

  • The Preferred Choice plan provides benefits for preventive services such as check-ups and cleanings, while providing coverage for major dental services.
  • The Preventive plan is designed for individuals that want benefits for routine dental check-ups, x-rays and cleanings.

Monthly premiums for the Preferred Choice plan start at $36 and the Preventive plan premiums start at $18.

If your clients have employees that are retiring or looking for dental benefit alternatives to enrolling in COBRA, please direct them to the Delta Dental of Iowa website www.deltadentalia.com or call us at 1-877-423-3582 ext. 3.


Oral Health IQ: Teeth That Go ‘Crunch’ in
the Night

This column on oral health can be used for your own internal newsletters or other employee communications.

It’s the middle of the night and all is quiet and calm — except your teeth! Teeth that rattle and crunch all night can mean aches and pains in the morning — and broken teeth in the long run. If you wake up with unexplained headaches, earaches, neck aches, facial pain or a sore jaw, nocturnal tooth grinding — called sleep bruxism — may be to blame.

National Sleep Awareness Week, held March 7-13, promotes the importance of getting a good night’s sleep — which is especially important for nighttime bruxers. Sleep deprivation, stress and misalignment of teeth can encourage unconscious tooth grinding. Grinding your teeth and clenching your jaws at night wear down your teeth and can cause tooth fractures and damage to enamel. It can also cause harm to the joint in your jaw, and aggravate temporomandibular joint disorder.

So how do you detect an unconscious behavior? The best way to diagnose sleep bruxism is with a dental visit. And once discovered, treatment can be as easy as planning time to wind down before bed so jaw muscles are less tense, or wearing a mouth guard to cushion teeth during sleep.


“Word of Mouth” is distributed by Delta Dental of Iowa.Visit us online at www.deltadentalia.com.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2011 Delta Dental of Iowa. All Rights Reserved.
9000 Northpark Drive, Johnston, IA 50131

Need marketing materials on Delta Dental products?
Contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582 to request marketing brochures on the following:


Comparing DeltaVision® to the Vision Discount Program

Did you know two-thirds of employees would trade a vacation day for vision coverage?1 Delta Dental offers two vision options for employers – DeltaVision®, our insured vision care plans, and a vision discount program through EyeMed Vision Care®. The vision discount is available to all Delta Dental subscribers at no cost when they present their Delta Dental ID card at a participating EyeMed provider.

Below is a chart that demonstrates the difference between DeltaVision and the vision discount program.

DeltaVision vs. Vision Discount
Member out-of-pocket expense
  Retail Price for Vision Care Services DeltaVision Cost* Vision Discount Program Cost
Exam $89.00 $10.00 $84.00
($5 discount)
Bi-focal Lens $108.00 $25.00 $95.00
(flat fee)
Frame $130.00 $0
($130 allowance)
$91
(30% discount)
Total out-of-pocket $327.00 $35.00 $270.00
Annual Premium
(using single rate)
  $69.36 $0.00
Total Cost $327.00 $104.36 $270.00

*Assumes: Frame allowance of $130, exam co-pay of $10, lens co-pay of $25

DeltaVision, the insured vision benefit, offers a much richer and comprehensive vision benefit. For more information on DeltaVision, contact your Delta Dental representative at 877-423-3582 or go to www.deltadentalia.com/deltavision. For more information on the vision discount program, go to www.deltadentalia.com/visiondiscount.

1 National Eye Institute


New Monthly Website Designed for Your Clients and their Employees

Delta Dental of Iowa has developed the Monthly Mouthful, a website created to provide your clients with a helpful tool to include in their overall wellness initiatives. The website is dedicated to providing useful information to help improve your clients’ employees’ oral health at www.OralHealthIA.com.

Each month, the website will be updated with fun oral health information specific to the time of year. In January, Monthly Mouthful includes information to help get your clients’ new year started off right with helpful oral health tips.

Your clients and their employees can sign up to receive email updates with new monthly content. The website also includes an employer resources section, featuring newsletter articles, posters, flyers, and brochures to help inform and educate employees about oral health and the value of their dental benefits.

Make the most of these helpful resources and encourage your clients to visit the website to find important oral health information at www.OralHealthIA.com. You can also promote the Monthly Mouthful by downloading this informational flyer.


Delta Dental Named Top Dental Carrier by Brokers

Delta Dental, the nation’s largest dental benefits provider, once again received the Readers’ Choice Award from Benefits Selling magazine as the nation’s best dental carrier.

Benefits Selling magazine surveys its readers annually, asking brokers to vote for their industry favorites. This is the second consecutive year in which Delta Dental was selected as the best dental benefits provider. With more than 130,000 dentists, Delta Dental has the largest dentist network in the country and covers more than 54 million people in more than 93,000 groups.


Delta Dental Awards 25 Iowa Agencies Over $144,000 for Oral Health Projects

The Delta Dental of Iowa Foundation awarded $144,000 to 25 Iowa agencies to improve the oral health of Iowans through its mini-grant program.

The Foundation awards mini-grants twice a year, in May and October. Mini-grants are intended to support one-time oral health projects, such as workshops or conferences, or short-term projects of up to one-year in duration, such as a survey, data collection or research study. These grants are also used to stimulate long-term oral health projects and may be combined with funds from other sources.

  • Clinton and Jackson Counties, Visiting Nurse Services of Iowa
  • Creston, Matura Action Corporation
  • Council Bluffs, Iowa Western Community College
  • Davenport, Edgerton Women’s Health Center
  • Des Moines, AIDS Project of Central Iowa
  • Des Moines, Children and Families of Iowa
  • Des Moines, Drake University Head Start
  • Des Moines, Iowa Department of Public Health
  • Des Moines, Mercy Foundation
  • Des Moines, Visiting Nurse Services of Iowa
  • Dubuque, Crescent Community Health Center
  • Forest City, Winnebago County Public Health
  • Fort Dodge, Iowa Central Community College
  • Glenwood, Mills County Public Health
  • Hiawatha, Hawkeye Area Community Action Program of Linn County
  • Iowa City, Iowa Student Dental Association and Hispanic Dental Association
  • Iowa City, University of Iowa College of Dentistry
  • Johnston, Iowa Dental Association
  • Kanawha, Iowa Dental Hygienist’s Association
  • Marshalltown, Mid-Iowa Community Action, Inc.
  • Mason City, Mercy Medical Center North Iowa
  • Mason City, North Iowa Community Action Organization
  • Moline, Bethany for Children & Families
  • Ottumwa, River Hills Community Health Center
  • Ottumwa, Iowa Rural Health Education Partnership (IRHEP) and South Central Area Health


Oral Health IQ: Bust Bad Habits For Good
This column on oral health can be used for your own internal newsletters or other employee communications.

It’s the new year – a time for resolutions, fresh beginnings and saying “goodbye” to the bad habits of yesteryear. As the countdown starts, don’t drop the ball on your oral health. This year, resolve to do good by your mouth by improving your oral health habits and banishing bad behaviors once and for all!

A few tips and tricks will help your good intentions become good habits.

Resolution: Brush longer – for a full 2-3 minutes, as dentists recommend.
Bad Habit Buster: Set an egg timer for 2-3 minutes, or brush along to a song to keep your brushing in sync.

Resolution: Snack smarter – less often and on healthier foods.
Bad Habit Buster: Make healthy foods accessible. Buy fruits and vegetables and divide them into single serving “grab and go” containers. Add “no junk food” to your grocery list, to curb impulse buys. Leave resolution reminder notes on the refrigerator and pantry doors.

Resolution: Say no to soda – cut back or cut it out.
Bad Habit Buster: Pass the thirst test – make yourself drink a full glass of water before reaching for a soda. Substitute a drink with low or no sugar: try milk, flavored water or fruit juice drinks. If you’re a chronic soda guzzler, wean yourself away by drinking less every day.

Resolution: End nail biting.
Bad Habit Buster: Keep nails trimmed short, so they’re too small to chew. For women, get a manicure as a reminder. The bright polish – and the price tag – can help keep your teeth and your nails out of harms way. Use a polish or hand lotion flavored with a bitter taste to deter biting.

Resolution: Maintain good oral health – replace toothbrushes and visit the dentist regularly.
Bad Habit Buster: Start the year with a new toothbrush and a dental visit. Use a permanent marker to write a 3-month expiration date on the handle of the toothbrush. Schedule a follow-up dental appointment and put it on the calendar. Set reminders for both on your cell phone or computer’s calendar.

For more oral health tips, visit Delta Dental’s Monthly Mouthful at www.OralHealthIA.com.

“Word of Mouth” is distributed by Delta Dental of Iowa.

Visit us online at www.deltadentalia.com.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

PHYSICAL ADDRESS:
9000 Northpark Drive, Johnston, IA 50131

View our Privacy Policy

Copyright © 2011 Delta Dental of Iowa. All Rights Reserved.

Need marketing materials on Delta Dental products?
Contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582 to request marketing brochures on the following:


Don’t Forget to Add Delta Dental and DeltaVision®
to 2011 Benefits

As you prepare for 2011 new business and benefit renewals, don’t forget about Delta Dental and DeltaVision. Remember, Delta Dental offers up to a 10 percent commission on our dental plans including voluntary benefits and a 10 percent commission on all DeltaVision plans.

If you have any questions about Delta Dental or DeltaVision for your clients, please contact one of the Delta Dental representatives listed below or visit the Broker Portal on the Delta Dental website at www.deltadentalia.com/broker.

  • New Sales Large Group (51+ employees):
    Brenda Lowe — Account Executive (515) 261-5549
  • Large Group Existing Delta Dental Clients — 750 + employees:
    Carissa Hood — Senior Account Manager (515) 261-5521
    Kristi Rullestad — Client Support Specialist (515) 261-5536
  • Large Group Existing Delta Dental Clients — 51 to 749 employees:
    Jennifer Nelson — Account Manager (515) 261-5527
    Tina Link — Client Support Specialist (515) 261-5530
  • Small Group and Individual Existing and New:
    Vicki Vanderbilt — Client Support Specialist (515) 261-5522

For more information on Delta Dental and DeltaVision, please click on the links below for details.


Small Business Campaign

Did you know that dental benefits are the third most requested employee benefit behind medical insurance and retirement plans?

Delta Dental will be conducting a direct mail campaign in early October promoting dental benefits to small businesses across Iowa. The postcard directs the employer to a website www.WhyDental.com where they can learn more about Delta Dental’s plan options including group, voluntary and individual dental benefits plans.

To view the postcard, please click here.


Delta Dental Billing Address Reminder

Although Delta Dental has moved into a new facility, our payment address has not changed. Groups should mail remittance advice and payment with their group number to the following address:

Delta Dental of Iowa
PO Box 5044
Des Moines, IA 50305-5044

If you have additional questions regarding Delta Dental’s move, please go to www.deltadentalia.com/move.


Defining Delta Dental’s Maximum Plan Allowance

Delta Dental has an established “maximum plan allowance” or MPA for nearly all dental services. As part of their provider contract with Delta Dental, participating dentists agree to accept the lesser of their usual fee or the Delta Dental MPA as full payment. The MPA determines what Delta Dental reimburses the provider for services and the enrollee’s financial obligation for that service. This guaranteed provider acceptance reduces the  claims costs, while protecting the enrollee from balance-billing.

Delta Dental reviews the MPAs annually. The fees are set based on a variety of factors, including data from fees on claims, fee filings submitted by dentists, current economic factors and other data. Allowances may differ depending on the type of plan. For example, allowances for Delta Dental PPOSM are usually lower compared to those for the Delta Dental Premier® plans.

Delta Dental is able to hold participating dentists to the set MPA. However, if an enrollee goes to a non-participating dentist, Delta Dental will reimburse for the covered service up to the MPA and the enrollee is then responsible if there is an additional balance above the MPA. Below are a few examples of how the MPA is applied.

Delta Dental Participating Dentist
Submitted fee: $120.00
Maximum Plan Allowance: $100.00
Delta Dental pays 80% of $100: $80.00
Enrollee pays: $20.00

Delta Dental pays 80 percent of the MPA or the dentists’ fee, whichever is less, and the enrollee pays 20 percent. The $20 difference between the MPA and the submitted fee cannot be charged to the enrollee.

Out-of-Network Dentist
Submitted fee: $120.00
Maximum Plan Allowance: $100.00
Delta Dental pays 80% of $100: $80.00
Enrollee pays: $20.00 + $20.00 (balance billing $120-$100) = $40.00

Delta Dental pays 80 percent of the MPA or the dentists’ fee, whichever is less, and the enrollee pays 20 percent. In addition, the enrollee is responsible for the difference between the non-participating dentist fee and the MPA.


Subscribers Can Receive Electronic Documents from Delta Dental

Delta Dental now offers an electronic delivery service of subscriber documents such as explanation of benefits (EOBs). Rather than receive paper mailings from Delta Dental, subscribers can receive emails instead. Subscribers can update their preferences at any time.

To sign up for electronic delivery follow the instructions below:

  1. Sign into the Subscriber Connection at www.deltadentalia.com/subscriber (login required).
  2. Click on the link next to the envelope icon.
  3. Enter your email address and confirm the address.
  4. Select “Yes, subscribe to Electronic EOBs” and then click on “Submit.”


Oral Health IQ: Trick-free Treats for a Happy, Healthy Halloween
This column on oral health can be used for your own internal newsletters or other employee communications.

What a child sees as a bag full of treats can really add up to one big trick — dental decay. But who says a Halloween treat has to be a sugar-packed piece of candy?

This Halloween, consider passing out alternative goodies like those listed below. Not only will the treats outlast a sugar-high, but you’ll also help fill a child’s bag with treats — without filling their mouth with cavities!

  • Vampire teeth
  • Glow in the dark stickers
  • Miniature playing cards
  • Spider and skull rings
  • Small tubs of clay
  • Crayons
  • Glow sticks or necklaces
  • Noisemakers
  • Silly putty
  • Halloween erasers
  • Eyeball bouncy balls
  • Temporary tattoos
  • Small bottles of bubbles

“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

Unsubscribe *|EMAIL|* from this list.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2010 Delta Dental of Iowa. All Rights Reserved.

Need marketing materials on Delta Dental products?
Contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582 to request marketing brochures on the following:


Delta Dental Moves into New Facility

Delta Dental has moved into its newly constructed facility. Our address has changed, but phone numbers, fax numbers and address for payment have not changed. Please note the following changes in our address below.

Physical Mailing Address
9000 Northpark Drive
Johnston, IA 50131

Claims Address
PO Box 9000
Johnston, IA 50131-9000

Group Administration Address
PO Box 9010
Johnston, IA 50131-9010

Payment Address (no change)
PO Box 5044
Des Moines, IA 50305-5044

For more information on Delta Dental’s move, please visit www.deltadentalia.com/move.


Meet Your Delta Dental Marketing Team

L to R, back row Diane Schroeder, Brenda Lowe, Vicki Vanderbilt, and Jennifer Nelson.
Front row Tina Link and Carissa Hood. Not pictured Kristi Rullestad.

Over the last year, Delta Dental has embarked on an initiative to restructure the Marketing and Sales Department by modifying responsibilities to better meet changing demands within the marketplace. The new restructure will allow the department to provide our clients and brokers with even better customer service while developing a cross-functional team.

As of September 1, all account and sales responsibilities will be as follows:

  • Large Group Account Executives — Responsible solely for new large group (51+ employees) dental and vision sales. This position will continue to work with brokers and agencies, as well as direct accounts.
    • Brenda Lowe
    • Diane Schroeder
  • Small Group/Individual Sales Lead — Responsible for new sales and retention of the small group “pooled” product (2-50 employees) and Delta Dental’s individual product. This individual will work to develop new sales channels, as well as work with current key brokers and agencies to maximize the product’s sale to employers and consumers.
    • Open Position
  • Account Managers — Responsible for all facets of account management for existing large group accounts (51+ employee groups), providing ongoing service, renewals, benefit options and quotes.
    • Carissa Hood — Senior Account Manager, Groups 750 contracts and above
    • Jennifer Nelson — Account Manager, Groups 51 – 749 contracts
  • Client Support Specialists — Responsible for the day-to-day activities to service and support new and existing accounts and working with brokers, large group and small group clients.
    • Vicki Vanderbilt — New Sales (Large), Small Group and Individual
    • Tina Link — Existing Large Groups
    • Kristi Rullestad — Existing Large Groups


Young Adult Coverage up to Age 26

As part of the Patient Protection and Affordable Care Act, (“PPACA”) young adults up to age 26 are eligible for coverage under their parent/guardian’s health care plans, regardless of marital status, dependent status, student status or residency. Although this provision of PPACA does not apply to stand-alone dental or vision insurance, Delta Dental of Iowa will allow young adults up to age 26 to be covered under their parent/guardian’s policies.

Delta Dental will implement the expanded coverage depending on the type of dental plan listed below:

  • Small “Pooled” Group (2 to 50 eligible employees) — Effective January 1, 2011, Delta Dental will provide benefits to any adult child up to age 26 that is included in the eligibility data provided by a small group employer.
  • Large Fully-Insured and Self-Funded Groups (50+ eligible employees) — Effective immediately, during the renewal process, Delta Dental will offer employer groups the opportunity to add coverage for adult children up to age 26. Should an employer wish to add this benefit prior to their next renewal period, please contact your Delta Dental representative at 1-877-423-3582.
  • Individual Dental – Effective July 1, 2010, all individual subscribers will have the ability to add coverage for adult children up to age 26.

As a reminder, the Iowa Continuation of Adult Children Coverage regulation already requires fully-insured and self-funded public plans covered by Iowa Code Section 509A to cover adult children up to age 25. Should a large, fully-insured or self-funded public plan not elect to add coverage up to age 26, the Iowa regulation will still apply.

If you have additional questions, please contact your Delta Dental representative at 1-877-423-3582.


2010 Survey Says: Customers are Happy and Have
Great Smiles

Delta Dental of Iowa makes every effort to ensure that your clients and their employees receive the best possible dental care and superior customer service. To accomplish these goals, we conducted a satisfaction survey of subscribers to evaluate the care and service they receive from Delta Dental and their dentist.

Below are some highlights of this year’s survey:

  • Perceptions of subscribers’ oral health — 29% excellent, 48% very good, 19% good, 3% fair and 1% poor.
  • Going to the dentist — 92% of respondents visited the dentist in the last 12 months for preventive treatments such as teeth cleanings and checkups. By taking care of teeth and gums with preventive visits, employees can reduce the risk of higher cost dental treatments in the future.
  • Satisfaction with dentist — 97% of Delta Dental subscribers are satisfied with their dentist and would recommend their dentist to a friend or family member.
  • Satisfaction with their Delta Dental plan — 90% of subscribers are satisfied with their current plan.

This survey gives Delta Dental an opportunity to see how your clients’ employees view their dental benefits and opportunities to improve our services. Delta Dental will be looking at ways to help subscribers understand the differences between preventive services vs. non-routine (root canals, bridges, etc.) coverages and costs.


A.M. Best Reaffirms Delta Dental Rating

Delta Dental of Iowa has again received a financial strength rating of A- (Excellent) with a stable outlook from A.M. Best Company, Inc., a leading worldwide insurance rating and information agency. This is the sixth consecutive year that the non-profit, dental benefits provider has received the A- (Excellent) rating with a stable outlook.

“We are pleased that A.M. Best continues to independently recognize Delta Dental of Iowa’s core strengths in providing a strong dental network, while controlling administrative costs and delivering exceptional service to Iowa employers and their employees,” said Donn Hutchins, Delta Dental of Iowa president and CEO.

Founded in 1899, A.M. Best is a global full-service credit rating organization dedicated to serving the financial and health care service industries, including insurance companies, banks, hospitals and health care system providers.


Greater Des Moines Partnership and Delta Dental of Iowa Foundation Donate to Iowa Head Start Association

Representatives from the Greater Des Moines Partnership and the Delta Dental of Iowa Foundation presented 9,000 toothbrushes, floss and toothpaste to representatives of the Iowa Head Start Association.

The Delta Dental of Iowa Foundation, in conjunction with the Greater Des Moines Partnership’s Des Moines/DC trip and Iowa’s Congressional delegation, donated 9,000 toothbrushes, toothpaste, and floss to the Iowa Head Start Association. 

According to the Surgeon General, tooth decay is the single most common chronic childhood disease.  “This donation is a small step to insure that each Head Start child in Iowa has their very own toothbrush, toothpaste, and floss,” said Donn Hutchins, president of the Delta Dental of Iowa Foundation.

Attendees of the Partnership’s Des Moines/DC trip and Iowa’s Congressional delegation had the opportunity to learn more about Delta Dental’s national alliance with the Head Start Association.  The donation was presented at the Iowa Head Start Association Directors July 14th meeting in Des Moines. 

The Iowa Head Start Association represents 18 locally-operated, federally-funded Head Start programs that provide comprehensive child development programs for 3-to 5-year-old children from low-income families in 98 of Iowa’s 99 counties. Head Start provides services to promote academic, social and emotional development, as well as providing social, health and nutrition services. Head Start serves 7,915 children (2006-07) from 7,312 families in Iowa.


August’s Monthly Mouthful: Getting Active
Tips for protecting teeth during active days
This article can be used for your own internal newsletters or other employee communications.

In August, Delta Dental of Iowa’s Monthly Mouthful website provides tips for protecting your teeth during the active days of summer’s end. Please visit the website at www.OralHealthIA.com to find the following articles and more:

Mind your mouth
Hockey players are notorious for sporting gap-toothed smiles, but don’t let that make you think less aggressive sports are any different. Baseball and basketball are responsible for nearly half of sport-related mouth injuries, and it’s amazing how quickly a child’s soccer game can go from, “Go for the goal!” to a big, gaping hole. In fact, sports accidents are one of the leading causes of tooth loss among children and young adults — accounting for about 5 million lost teeth per year. Click here to read more.

Tooth trauma! How to handle an oral accident
With more than 5 million teeth knocked out every year — and many more close calls — it’s important to know what to do when dental disasters strike. Of course, the best way to fix an oral emergency is to avoid it in the first place. Proper safety equipment like mouth guards, helmets and facemasks go a long way to prevent painful tooth troubles. Click here to find out how to handle a dental emergency.

Give bottled water the boot
If the lure of saving money and reducing waste hasn’t urged you to kick your bottled water addiction yet, maybe this will. Drinking bottled water instead of tap water can prevent you from getting the fluoride necessary to protect your teeth from decay! Click here to read more.

Access these articles and more by visiting the Monthly Mouthful website at www.OralHealthIA.com.


“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

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Copyright © 2010 Delta Dental of Iowa. All Rights Reserved.
PO Box 788, Ankeny, IA 50021-0788

Need marketing materials on Delta Dental products?
Contact Delta Dental at marketing@deltadentalia.com or call us at 877-423-3582 to request marketing brochures on the following:


Governor Signs Non-Covered Services Bill

During the recent Iowa legislative session, Delta Dental sent you several communications on House File 2229 (HF 2229). The bill prevents dental benefit carriers from setting a fee ceiling for services that are not covered by the dental plan.

On April 29th, Governor Culver signed HF 2229. Effective July 1st, Delta Dental can no longer hold participating dentists to a maximum fee for services that are not covered in the subscribers’ dental plan.

We appreciate your support and reaching out to your legislators on this bill to maintain benefits for Iowans with dental insurance.


Join Delta Dental on June 17th for an Event on Health
Care Reform

Delta Dental of Iowa is sponsoring an educational presentation for Delta Dental brokers and agents on Thursday, June 17, 2010, at the Cedar Rapids Marriott. The featured speaker, Jesse Patton, will provide an overview of the recent health care reform legislation, what it means for dental and vision coverage and how it will affect your clients.

The presentation on Health Care Reform will be eligible for two hours of CE credits (pending approval). Jesse Patton is Founder and President of Associations Marketing Group, Inc. in Des Moines. With almost 30 years in the insurance industry, Jesse is known nationally and locally as an expert on health care reform.

In addition, Tom Long from The Long Group, LLC will be presenting trends in the dental industry and key insights on benefit decision-makers. Tom has performed research for the Delta Dental Plans Association and many other national health care companies.

The day will also include an update on Delta Dental products and services. If you have any questions about this event, or would like to register by phone, please contact Sharon Porter at 515-261-5581.


Health Care Reform Alert: Young Adult Coverage up to Age 26

As part of the Patient Protection and Affordable Care Act (“PPACA”), young adults up to age 26 are eligible for coverage under their parent/guardian’s health care plans, regardless of marital status, dependent status, student status or residency. Although this provision does not apply to stand-alone dental or vision insurance, Delta Dental of Iowa will allow young adults up to age 26 to be covered under their parent/guardian’s policies.

Delta Dental will implement the expanded coverage depending on the type of dental plan. Click here to view the implementation dates.


Delinquency Notice Change

Starting in June, Delta Dental of Iowa is changing its delinquency pay notice process. Delta Dental will no longer notify your agency of group delinquencies. However, Delta Dental will notify your agency of groups that have not paid their current month’s premium at the end of the month. This will allow time for you to contact the group before the termination process begins.

Remember, Delta Dental sends bills around the 15th of each month for the following month. The payment is due the first of the following month. For example: July bills will be sent around June 15th and are due on July 1st. Please remind your groups that claims are not paid unless we have payment in house for the month the claim occurred.

If you have any questions about the billing process change, please contact your Delta Dental representative at 877-423-3582.


New Monthly Mouthful Website Helps Improve Your Clients’ Employees’ Oral Health
Includes resources to help your clients educate their employees about dental benefits.

Delta Dental of Iowa has launched the Monthly Mouthful, a website created to provide your clients with a helpful tool to include in their overall wellness initiatives. The new website is dedicated to providing information to help improve your clients’ employees’ oral health at www.OralHealthIA.com.

Each month, the website will be updated with fun oral health information specific to the time of year. In June, Monthly Mouthful includes information to help brighten smiles during the summer and what subscribers can do if they have a dental emergency.

Your clients and their employees can sign up to receive e-mail updates with new monthly content. The website also includes an employer resources section, featuring newsletter articles, posters, flyers and brochures to help your clients inform and educate their employees about the value of their dental benefits.

Make the most of these helpful resources – encourage your clients to email their employees the website, post the link on their Intranet, or print articles and posters from the Monthly Mouthful.


Delta Dental of Iowa Foundation and Public Benefit Funding Map

As a not-for-profit, Delta Dental of Iowa’s vision is to improve the oral health of the people we serve. Through the Delta Dental of Iowa Public Benefit program, Delta Dental uses two funding vehicles to fulfill this vision – the Delta Dental of Iowa Donor Advised Fund at the Greater Des Moines Community Foundation and the Delta Dental of Iowa Foundation.

In 2009, more than $1 million was distributed for oral health grants throughout Iowa. Delta Dental invests in oral health projects that focus on access to care, prevention, education and research. Below is a map that shows where Delta Dental provided funding in 2009. For a complete list of organizations that received funding, please click here.

Click map to view larger image


June’s Monthly Mouthful: Bright Smiles,
Sunny Days

Tips for brightening smiles this summer.

This article can be used for your own internal newsletters or other employee communications.

In honor of National Smile Month in June, the Delta Dental Monthly Mouthful features the following tips on how to keep and improve your smile. For more information, visit www.OralHealthIA.com.

Tooth whiten, or not tooth whiten
As you’re walking down the drugstore toothpaste aisle, you’ll see plenty of do-it-yourself tooth whitening kits, but what you won’t see is a dentist. Every smile is unique. The results from “one size fits all” bleaching and whitening kits can vary from mouth to mouth. If you’re considering whitening your smile, here’s what you need to know.

Oral health on the road
Whether you’re headed to Hawaii on holiday or caravanning with the kids to Kentucky, there’s one thing you should always carry on – good oral health habits. As fun as they are, vacations disrupt your routine and can take their toll on your teeth. A typical “after breakfast and before bed” ritual is tough to follow when “breakfast” is a granola bar in the car or “bedtime” is catching a few winks before take-off. Click here for oral health travel tips.

Love your smile
From picture texts to family albums, photos can make your favorite memories last forever. Of course, if you’re unhappy with or embarrassed by your smile, those photos can be a cruel reminder. National Smile Month is the perfect opportunity to seek solutions for dental woes and start loving your smile! Click here to read more.

Access these articles and more by visiting the Monthly Mouthful website at www.OralHealthIA.com.


“Word of Mouth” is distributed by Delta Dental of Iowa.
Visit us online at www.deltadentalia.com.

Unsubscribe *|EMAIL|* from this list.

E-MAIL ADDRESSES:
marketing@deltadentalia.com
enrollment@deltadentalia.com
claims@deltadentalia.com

PHONE NUMBERS:
Marketing: 1-877-423-3582
Enrollment: 1-877-983-3582
Claims: 1-800-544-0718

View our Privacy Policy

Copyright © 2010 Delta Dental of Iowa. All Rights Reserved.